Faculty of Polytechnics, University of Zenica, Zenica, Bosnia and Herzegovina
Faculty of Mechanical Engineering, University of Zenica, Zenica, Bosnia and Herzegovina
Faculty of Polytechnics, University of Zenica, Zenica, Bosnia and Herzegovina
University of Zenica, Zenica, Bosnia and Herzegovina
Nowadays, every new product is tempted, we can freely say it is on the edge of the downfall, and it is very important to reduce its production costs. We can simply reduce costs by degrading product quality. However, if we do not want it, it is possible to turn to the application of new knowledge and knowledge that will enable better resource utilization, reduce product placement time and even improve product quality. One of the generators of potentially large costs is just the process of designing, or the product
development process in the strictest sense. It is very possible that a lot of information is lost in the process of constructing immediately after having obtained the appropriate solution. In order to avoid it, somehow it is necessary to note the problems that arise, the ideas for their solution, and other arguments that arise when working in the construction team and developing solutions to the problems that arise.
The aim of this paper is to present one of the methods which essentially represent a systematic technique for determining the needs and customer requirements on which to base and produce the product. The QFD technique is used to identify basic needs and customer requirements. After the needs and customer requirements are collected, they are systematized according to the requirements of the technique. A large amount of data and information derived from interviews, various documents, and market research has to be summarized or reduced to the extent that the key needs and customer requirements are expressed. This paper brings an example of using the QFD method for making bathroom furniture in the company Framini d.o.o. Vitez (B&H).
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